Refund policy

We accept return requests within 30 days of delivery.

To qualify, the item must be unworn, unused, unwashed, with its original tags and packaging, and you must provide proof of purchase.

To request a return, contact us through https://neverwarm.com/pages/contact with your order number and reason for return. Do not send an item back before receiving approval and return instructions. The return address will be provided after your request is approved.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.

Damaged, defective, or incorrect items
Contact us as soon as possible after delivery and include clear photos so we can review the issue and make it right.

Non-returnable items
We cannot accept returns of gift cards, final-sale items, or personalized products. Please contact us if you are unsure whether your item is eligible.

Exchanges
The fastest way to exchange an item is to return the original item after approval and place a new order for the replacement.

European Union
Customers in the European Union may have a 14-day right to cancel or return an order under applicable law. Your item must be unworn, unused, with tags, and in its original packaging.

Refunds
Once your return is received and inspected, we will notify you whether it was approved. Approved refunds are issued to the original payment method. Processing times depend on your bank or card provider.

This policy does not limit any mandatory consumer rights that apply in your country.