FREQUENTLY ASKED QUESTIONS
HOW DO NEVER WARM ITEMS FIT?
Fit details vary by product. Check the product description and size guide before ordering. For an oversized look, choose your usual size unless the product page states otherwise.
WHEN WILL MY ORDER SHIP?
Most items are made to order. Production time is separate from delivery time, and the estimated shipping cost and available delivery options are shown at checkout.
WHERE DO YOU SHIP?
We currently ship to the United States, Canada, the United Kingdom and countries across the European Union. Available options are confirmed at checkout.
WILL I RECEIVE TRACKING?
Yes. When your order ships, tracking information will be sent to the email used at checkout.
CAN I CHANGE OR CANCEL MY ORDER?
Contact us as soon as possible. We will try to help, but changes cannot be guaranteed once production has started.
CAN I RETURN OR EXCHANGE AN ITEM?
Contact us within 30 days of delivery. Items must be unworn, unwashed and in their original condition. See our Shipping & Returns page for full details.
WHAT IF MY ITEM ARRIVES DAMAGED OR INCORRECT?
Contact us with your order number and clear photos of the item, packaging and shipping label. We will review the issue and make it right.
HOW SHOULD I CARE FOR MY ITEM?
Wash inside out on a cold, gentle cycle with similar colors. Do not bleach. Air dry when possible and avoid ironing directly over printed areas.
WHY DOES MY WASHED ITEM LOOK SLIGHTLY DIFFERENT?
Washed and distressed finishes naturally vary from piece to piece. These small differences are part of the intended character of the garment.