SHIPPING
NEVER WARM ships to the United States, Canada, the United Kingdom and countries across the European Union.
Most items are made to order. Production time is separate from transit time. Shipping methods, costs and available delivery estimates are displayed at checkout based on your destination.
Once your order ships, tracking information will be sent to the email used at checkout. Delivery estimates may be affected by carrier delays, customs processing, holidays or other circumstances outside our control.
DUTIES & TAXES
International orders may be subject to import duties, taxes or local handling fees. These charges are determined by the destination country and, unless collected at checkout, are the customer’s responsibility.
RETURNS & EXCHANGES
Contact us within 14 days of delivery to request a return or exchange. Items must be unworn, unwashed, unused and returned in their original condition.
Return shipping costs are the customer’s responsibility unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable unless required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Contact us as soon as possible with your order number and clear photos of the item, packaging and shipping label. We will review the issue and arrange an appropriate solution.
ORDER CHANGES & CANCELLATIONS
If you need to change or cancel an order, contact us immediately. We will do our best to help, but changes cannot be guaranteed once production has started.
Your statutory consumer rights remain unaffected.